"I’ve been taking care of you in the Mesquite, Rockwall and Rowlett areas for the past 13 years. Over the years I have felt your pain when you can’t get an appointment to see me, when you are hit with surprise medical bills, when messages left for me don’t get answered. I know how frustrating that is. I get it, I really do. That is why I’m making this change. The medical system that we are working under is broken and there is no way to fix it. That’s why I’ve abandoned it completely for a new model called direct primary care."